A pilot project of Cancer Patient Library in Italy: the results of a customer satisfaction survey and its products
| Main Authors: | Truccolo, Ivana, Bianchet, Katia, Capello, Fabia, Russell-Edu, William, Dal Maso, Luigino, Colombatti, Alfonso, Ciolfi, Laura, Tirelli, Umberto, De Paoli, Paolo |
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| Format: | Journal PeerReviewed application/pdf |
| Bahasa: | eng |
| Terbitan: |
Health Libraries Group Journal
, 2006
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/8850/1/HIR_2005_39_rev_06.pdf http://eprints.rclis.org/8850/ |
Daftar Isi:
- The purpose of this study is to determine the degree of satisfaction of the users of the Cancer Information Point (CIP-LP), section of the Library for Patients (LP) active, since 1998, at the National Cancer Institute of Aviano, Italy. The CIP-LP is based on a skilled intermediary, adequate informational material and a specific location, within the Scientific Library of the Institute. Patients and Methods: A survey was developed to assess service functionality and quality from the users viewpoint. During a 6 month period, a questionnaire was mailed to 194 patients and relatives who previously used the CIP-LP, 113 (58%) were received and processed. Results: 91% of the respondents was pleased with the CIP-LP and 95% of them would recommend the service to other people. The information obtained contributed to a clearer understanding of the illness and treatment (45% as first answer) and to feel a better control of the situation (33%). 51% evaluated the informational material received as “good”, 42% “excellent”, 4% “sufficient quality”. Conclusion: This survey makes evident the appreciation and usefulness in the users’perception of a specific hospital library for cancer patients and their relatives providing an information service supplementary to doctor-patient communication.