Η ποιότητα των παρεχομένων υπηρεσιών στις βιβλιοθήκες και οι απόψεις των χρηστών
| Main Authors: | Σίτας, Ανέστης, Νικητάκης, Μιχάλης |
|---|---|
| Format: | Journal NonPeerReviewed application/pdf |
| Bahasa: | el |
| Terbitan: |
, 1999
|
| Subjects: | |
| Online Access: |
http://eprints.rclis.org/7676/1/Sitas-Nikitikis-TQM.pdf http://eprints.rclis.org/7676/ |
Daftar Isi:
- There is a continuously increasing interest for a model of administration that is reported as "service quality". Quality used to be more a theoretical characteristic than a matter of science. Up to recently, each one gave different dimension to the meaning of quality. It has been said that the word "quality" was used more the last decade, than the last ten centuries. Today, the philosophy of quality of products and the provision of services (in the case of libraries, anything that deals with the need, the claim and finally the users satisfaction), tends to constitutes one of the most important indicators of their success or failure.