Medición, evaluación y acreditación de la calidad de los servicios en las unidades de información
| Main Author: | Contreras Contreras, Fortunato |
|---|---|
| Format: | Journal PeerReviewed application/pdf |
| Bahasa: | es |
| Terbitan: |
BIBLIODOCENCIA
, 2005
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/7013/1/8_6.pdf http://eprints.rclis.org/7013/ |
Daftar Isi:
- In the age of the knowledge, the role of the unit of information is of vital importance because it has to To offer services and qualities products that answer to the demands of the society. The unit of information to face the challenges of the age of the knowledge must be constituted in a quality institution, understanding itself this as a high level of professional efficiency, efficient use of the resources, high degree of satisfaction of the user and final positive impact in the users.