Avaliação da qualidade em bibliotecas e serviços de informação: metodologias e instrumentos
| Main Author: | Melo, Luiza Baptista |
|---|---|
| Format: | Proceeding PeerReviewed application/pdf |
| Bahasa: | pt |
| Terbitan: |
, 2003
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/6938/1/4_lbm.pdf http://eprints.rclis.org/6938/ |
Daftar Isi:
- Academic librarians must manage staff, information in several supports, and technical activities to produce quality services. Nowadays it is very clear that librarians must use management tools to run academic libraries services. These tools are useful to evaluate services performance, to improve services, to make decisions and to get better quality. The main proposal of this presentation is to make known some important quality measures and standards for libraries and information services.