Behörden und Innovation - Eine praxisorientierte Untersuchung am Beispiel der Einführung der Dienstleistung „Nutzerauskunft per Chat“ an Hochschulbibliotheken
| Main Author: | Niehäuser, Sören |
|---|---|
| Format: | Thesis PeerReviewed application/pdf |
| Bahasa: | de |
| Terbitan: |
, 2005
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/6857/1/Thesis_Chat_and_Electronic_Reference_Soeren_Niehaeuser.pdf http://eprints.rclis.org/6857/ |
Daftar Isi:
- This thesis is about chat services as part of electronic reference services in university libraries in Germany. Though the object of investigation is the chat service, the central question is if the introducition of this innovative service can be seen as an example for the innovative ability of public administration in Germany in general. To answer this question, different aspects are adressed, e.g. the acceptance of employees for innovations or the extent of hierarchical structures in the decision making processes of the libraries. The findings are mainly based on interviews that have been carried out with the manangement of the libraries investigated. The conclusion of the thesis is that such a piece of work certainly cannot give a final answer to such a question, but that if all public instiutions in Germany would be as innovative as the libraries that have been under examination it would be possible to refer to the German public sector as "innovative". The problem is that it is very questionable if libraries with their special responsibilities and conditions can be representative for the public sector as a whole.