Aproximación a una crítica sobre los modelos de gestión bibliotecológica vigentes
| Main Authors: | Carsen, Tatiana M., Bertolesi, Marcel, Lencinas, Verónica |
|---|---|
| Format: | Proceeding NonPeerReviewed application/pdf |
| Bahasa: | es |
| Terbitan: |
GESBI/CEBI
, 2004
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/6839/1/32.pdf http://eprints.rclis.org/6839/ |
Daftar Isi:
- Some questions analyzed by the authors during a virtual debate regarding current library management concepts are exposed here, including: service’s area (market studies, customer’s satisfaction studies, library services); product development (trade material) and their technology platform (products, customer/client and marketing); the “customer” dimension as a way to relate to the user; strategic planning and total quality management (the meaning of Toyota’s management model)