Estatísticas e avaliação da qualidade e do desempenho em bibliotecas e serviços de informação investigações recentes e novos projectos
| Main Author: | Melo, Luiza Baptista |
|---|---|
| Format: | Proceeding PeerReviewed application/pdf |
| Bahasa: | pt |
| Terbitan: |
BAD - Associação Portuguesa de Bibliotecários Arquivistas e Documentalistas
, 2004
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/6478/1/EstAvalBSI_LM_2004.pdf http://eprints.rclis.org/6478/ |
Daftar Isi:
- Statistics data and performance assessment libraries and services are very important to manage libraries and information centers. These data help librarians to make decisions and to improve services. The main purpose of this paper is to disseminate information about performance and quality measurement tools to libraries and documentations centres. During the last twenty years researchers and librarians from all over the world created indicators and methodologies to traditional services. In the beginning of the XXI century, the projects and initiatives of quality assessment involve concepts and data from communication and information technologies that have been changed libraries faster. Here there is a brief description of important concepts, such as, inputs, outputs, outcomes, performance indicator, services quality, performance assessment, quality evaluation, and the relation among these issues. It introduces balanced scorecard model and benchmarking techniques as good tools to use in the performance management process. On the another hand it explains some recent initiatives (LibEcon, EQUINOX, ICOLC-Guide lines for statistical measures of usage of Web-based information resources, ARL E-Metrics project, LibQUAL and Counter project). These methodologies are outstanding skills to improve the management of the library and to get better services.