Avaliação da qualidade dos produtos/serviços de informação: uma experiência da biblioteca do Hospital Universitário da Universidade de São Paulo
| Main Author: | Rebello, Maria Alice de França Rangel |
|---|---|
| Format: | Journal PeerReviewed application/pdf |
| Bahasa: | pt |
| Terbitan: |
Sistema de Bibliotecas da Unicamp
, 2004
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/6463/1/v._2%2C_n._1%2C_p._80-100.pdf http://eprints.rclis.org/6463/ |
Daftar Isi:
- This work has the objective to present the results of a research of a research on user’s satisfaction regarding the quality of services offered by the Library Service and Scientific Documentation of theUniversity of São Paulo (SBDC – HU/USP) using SERVQUAL scale to mensure the quality perceived by users. It was used as research instruments: questionnaires and interview. From the analysis of the tabulated data, the library got information to take measures in order to improve service and product quality offered. It also describes the methodology of implantation of the Integrated Library System of USP Product and Services Quality Evaluation Program, which is part of the system.