Wandel der Informationsvermittlung in wissenschaftlichen Bibliotheken Möglichkeiten neuer Produkte und Dienstleistungen
| Main Author: | Putz, Michaela |
|---|---|
| Format: | Thesis PeerReviewed application/pdf |
| Bahasa: | de |
| Terbitan: |
, 2002
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/6413/1/Diplomarbeit_Michaela_Putz.pdf http://eprints.rclis.org/6413/ |
Daftar Isi:
- Most Libraries nowadays offer their catalogues or databases online, but do not adapt their reference services to the new environment. The purpose of this masters' thesis is to analyse what has changed in the field of reference work and to describe how new products and services can help librarians in responding to this development. Firstly, changes in reference work due to the increased use of the Internet and electronic media are examined. The main points discussed are increased end-user searching, accompanied by changes in the way students do their research, electronic publishing, digitisation and the impact all these factors have on reference work. This is followed by an analysis of new products and services (virtual reference, personalised and convenience services, user education in information literacy, hybrid library concept). Finally, some strategies for improving the web presence of reference on the website of the Austrian National Library are developed. The main findings were that libraries need to be proactive and aware of the fact that there is a segmented user group with different needs. The main focus should be to provide users with a seamless access to all the information resources of a library.