CRM (Customer Relationship Management) y servicios de información
| Main Author: | Granados Molina, Carlos Enrique |
|---|---|
| Format: | Journal PeerReviewed application/pdf |
| Bahasa: | es |
| Terbitan: |
Biblios Editores
, 2001
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/5514/1/B10-01.pdf http://eprints.rclis.org/5514/ |
Daftar Isi:
- In an era of constant transformations, library services are facing new paradigms which force radical changes in the way of organizing libraries. The tools used until now have depended of the users and their needs; but such tools have become obsolete now, as the information volume and complexity have spectacularly increased.