La información y el conocimiento y su relación con la calidad de los servicios bibliotecarios: Un estudio de caso
| Main Authors: | Vásquez Rizo, Fredy Eduardo, Gabalán Coello, Jesús |
|---|---|
| Format: | Journal PeerReviewed Book |
| Bahasa: | es |
| Terbitan: |
Instituto de Investigaciones Bibliotecológicas. Facultad de Filosofía y Letras. Universidad de Buenos Aires
, 2019
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/40220/1/ICS41Vasquez.pdf http://doi.org/10.34096/ics.i41.6495 http://eprints.rclis.org/40220/ |
Daftar Isi:
- This article presents an analysis carried out in the library of Universidad Autónoma de Occidente, located in Santiago de Cali, Colombia, about the quality of the services provided and their relation with the current information in the bibliographic collection and its possibility of generating knowledge in the users. For this, a quantitative study was carried out, which allowed to review, based on some closed questions, the behavior of some variables associated with these services based on the expectations of the users, pointing out for the library some aspects of improvement, recognizing its importance as a crucial place for the development of the institution and for answering the requirements and information needs within the framework of the information and knowledge society.