La medición de la satisfacción de usuarios como indicador de calidad en los sistemas bibliotecarios: el caso de las universidades públicas de noroeste de México
| Main Author: | Verdugo-Sánchez, José-Alfredo |
|---|---|
| Format: | Thesis PeerReviewed Book |
| Bahasa: | es |
| Terbitan: |
, 2015
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/39920/1/TD%20UCM%20VESA.pdf http://eprints.rclis.org/39920/ |
Daftar Isi:
- Institutions of Higher Education (IHE) are obliged to reflect the aspirations of countries and societies to develop their capabilities in terms of science and technology, as well as social and human aspects. In this sense, the development of science will be greater to the extent that the relevant state institutions promote educational policies that impact in the medium and long term growth of the productive system and economic and social improvements that ultimately, give way to a more equitable and just society. However, the political and social context that currently live public universities in Latin America in general, and Mexico in particular is not very flattering when you consider that every year these institutions must dispute a budget that is not always able to cover their needs. Nonetheless, even with multiple budgetary and operational constraints, public universities have managed to maintain a certain standard of quality. In this sense, the university library plays a nodal role in the academic and cultural life of the Institutions of Higher Education, being that performed the activities that give meaning to the existence of the educational institutions: vocational training the teaching, research and cultural diffusion. These activities are a whole field of knowledge that poses many challenges for the units of information. It should be noted that all those departments that make up the operational structure of a library, with all its administrative areas, spaces and services,involve that articulating all infrastructure components are necessary to meet the needs of user ́s information, this is not a simple task. The changes in the conception of the university library have been accompanied by other changes occurring within organizations, which has affected the traditional order of information units, as it has introduced new models for managing information resources, in which aspects related to the efficient management of resources and efficiency in achieving institutional objectives, namely, the aspects that can be evaluated and the result may be listed (or not) quality. Proof of this are the emerging models of information management, which poses the appearance of new users with new features and dynamics learning and work, requiring increasingly specialized services. This issue raises it's essential to know the needs, behaviors and practices that occur around the information, all with the aim of improving administrative processes and service information centers, facing the group or community to which they served.