Збалансована система показників у стратегічному управлінні бібліотекою = Strategic Management of Library on Base of Balanced Scorecard
| Main Author: | Бруй, Оксана |
|---|---|
| Format: | Thesis PeerReviewed Book |
| Bahasa: | uk |
| Terbitan: |
, 2018
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/38873/1/Brui_diss.pdf http://eprints.rclis.org/38873/ |
Daftar Isi:
- The thesis presents in a complex way the content and peculiarities of a balanced scorecard (BSC) implementation as the basis of continuous and cyclic strategic management business process in the process-oriented management system of library as a complex open socio-communication system. The main features of the process approach in library management are discovered and described. The conceptual apparatus of library science concerning process-oriented management, strategic management, BSC and special management tools is specified. The library is considered as an interactive and interconnected system of business processes (directing, main, providing (supporting) and managerial), the model of process-oriented library management system in which strategic, resource, production management and personnel management are interdependent and in their interaction provide the efficiency of management, customer satisfaction, and the fulfillment of the library social role. The model of library strategic management as a directing continuous business process is designed and theoretically substantiated, and its structure is considered. During the development of the model IDEF0 methodology was used. IDEF0 is a methodology of functional modeling and graphical description of processes designed to describe the business processes. A comprehensive analysis of special management tools and its interconnection with BSC for the implementation of the strategic management business process and certain its sub-processes are carried out. The development of the theory and practice of strategic management in foreign and Ukrainian libraries has been studied. The model of the BSC for application as a basis of library strategic management has been improved and adapted.