La Web 2.0 y los servicios de referencia virtual en las bibliotecas de las Universidades Nacionales de la Argentina
| Main Author: | Williams, María Alida |
|---|---|
| Format: | Preprint NonPeerReviewed Book |
| Bahasa: | es |
| Terbitan: |
, 2018
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/38415/1/Williams_Maria_TF.pdf http://eprints.rclis.org/38415/ |
Daftar Isi:
- This work is based on a survey of the existence and characteristics of the virtual reference services offered by the national university libraries of Argentina visible on the Web and the use of Web 2.0 tools in the provision of these. Data was collected from 297 libraries corresponding to 50 university institutions in Argentina. A bibliographic review of concepts and types of virtual reference services has been taken as a theoretical framework. The analysis was made through the evidence, collected between April and June 2018, on institutional websites. It was used as an instrument to systematize the observation, a form created ad hoc. The results show an increasing use of social networks and other tools of the social Web, having observed in many institutions the inclusion of a large amount of contact data with users and the intention to make visible the offer and the options of non-contact reference to through websites and blogs.