Beyond indicators and measures. Understanding the user's reality through a qualitative approach
| Main Author: | González-Teruel , Aurora |
|---|---|
| Other Authors: | Pérez-Pulido, Margarita, Vivarelli, Maurizio |
| Format: | BookSection PeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
Ledizioni LediPublishing
, 2016
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/29573/1/Gonza%CC%81lez-Teruel_2016_Beyond_indicators_and_measures._Understanding_the_user%E2%80%99s_reality_through_a_qualitative_approach-1.pdf http://eprints.rclis.org/29573/ |
Daftar Isi:
- The present work considers the necessity of chang¬ing the perspective from that which we professionals observe users and from where we make decisions, decisions in which users are absolutely involved. We can no longer think only about “adapting users’ requirements” in terms of products and services, but must increasingly think about “blending into the user’s reality”. In other words, thinking about in what way it is possible to integrate the li¬brary into the user’s reality. From the methodological viewpoint, this involves putting in second place measures of transactions between users and the library through library statistics, and focusing our interest in knowing users and their social setting. It is a matter of seeking in-depth knowledge about potential users rather than representative results. Not being limited to only evaluate the library with standard surveys about satisfaction, but finding out what is beyond the good or bad evaluations that users give, and acting accordingly.