Nivel de satisfacción de los estudiantes de pregrado con el servicio de biblioteca UPAO
| Main Authors: | Chiong lanegra, Luis Daniel, Loo Jave, Ana Cecilia, Velásquez Gálvez, Janneth, Vargas Díaz, Elsa Rocío |
|---|---|
| Format: | Research PeerReviewed Book |
| Bahasa: | es |
| Terbitan: |
, 2012
|
| Subjects: | |
| Online Access: |
http://eprints.rclis.org/22907/1/ENCUESTA_LIBQUAL_UPAO.pdf http://eprints.rclis.org/22907/ |
Daftar Isi:
- The present study aimed to determine the satisfaction level of undergraduates UPAO, regarding the service provided by the Library. It is also directed to acknowledge their reading habits, the required library services and suggestions for service improvement. In nonusers, we sought to identify the reasons why do not usually go to the library and what would encourage them to attend. For this design we chose a descriptive and quantitative research, he selected the survey technique. A structured questionnaire based on the LibQUAL + TM model, ad hoc methodology and high reliability, developed for measuring service quality in university libraries was designed.