Uso del área de proceso Service Delivery (SD) de CMMI for services, versión 1.3 como guía para servicios en bibliotecas universitarias en el Valle del Cauca
| Main Authors: | Echavarría-Ramírez, Andrés-Felipe, Nader-Ceballos, Jacobo |
|---|---|
| Format: | Thesis PeerReviewed Book |
| Bahasa: | es |
| Terbitan: |
, 2012
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/22722/1/procesos_servicios_delivery.pdf http://eprints.rclis.org/22722/ |
Daftar Isi:
- The university in the Valle del Cauca and the rest of the world , libraries have a changing dynamic , with various proposals to modify the requirements of academic, technological and business world. These demands are guided by compliance with quality models seeking an adjustment to the environment and require a fixed results , in the case of ISO 9000, EFQM model FUNDIBEC , among others. Another way to respond to the new challenges of the university environment , has introduced new paradigms in the management of library services and resources based on technology models , the case of Integrated Learning Centers , Informations Commons and Learning Commons , all country proposals such as America, Canada, England and Spain , where the use of technology to support teaching and learning processes , research and production of knowledge, show alternatives. To achieve the construction of a specific guide to the creation and improvement of academic library services , the basis is the Service Delivery process area or SD of CMMI for Services ( CMMI -SVC ) , the Software Engineering Institute , a used model for software companies , using as base 5 maturity levels , where companies conducted a series of best practices proposed in 24 process areas , to have as a desired result, the scheduled maturity. This process area in particular, to find in it a complete service-oriented basis , responding to technology integration , human, physical and financial resources are chosen. The final result shows an adaptation of the Service Delivery process area of CMM- SVC , the context of university libraries , through a guide that houses the practices proposed by the original model and transforms them into activities using tools and methodologies area of librarianship , management and telecommunications . The application of the generic goals and generic practices are outside the scope and should be part of the institutionalization process , organized by each university.