Ask Us! Creating, Assessing, and Improving Chat Reference Services in Your Library
| Main Authors: | Pittman, Kim, Gardner, Gabriel |
|---|---|
| Format: | Proceeding NonPeerReviewed |
| Bahasa: | eng |
| Terbitan: |
, 2012
|
| Subjects: | |
| Online Access: |
http://eprints.rclis.org/20667/1/AskUs.pdf http://eprints.rclis.org/20667/ |
Daftar Isi:
- Instant messaging has been widely adopted by librarians as a means of expanding reference and outreach services to library users. At the University of Minnesota Duluth (UMD) Library, staff use Libraryh3lp, a low-cost solution created by and for librarians, to connect with patrons 24 hours a day across multiple platforms. Learn how to reach your patrons using customized chat widgets embedded in your library website, databases, or online research guides. We will also discuss usability issues and assessment and present free tools that can improve the chat experience, including screencasting programs, URL shorteners, and macros.