Information management and mediation in a digital reference service focused in Social Sciences = Gestão e mediação da informação em um serviço de referência digital no campo das Ciências Sociais
| Main Author: | Corda, María Cecilia |
|---|---|
| Format: | Journal PeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
Universidade Estadual de São Paulo (UNESP)
, 2012
|
| Subjects: | |
| Online Access: |
http://eprints.rclis.org/19795/1/Gesti%C3%B3n%20de%20la%20informaci%C3%B3n%20y%20mediacion%20en%20el%20servicio%20de%20referencia%20digital%20vpublicada%20EN.pdf http://eprints.rclis.org/19795/3/Gesti%C3%B3n%20de%20la%20informaci%C3%B3n%20y%20mediacion%20en%20el%20servicio%20de%20referencia%20digital%20vpublicada%20PT.pdf http://eprints.rclis.org/19795/ |
Daftar Isi:
- This paper investigates the current relationship between information management and mediation along with the digital reference service via a case study which took place in a academic library. The concept of information mediation is herein analyzed, since a conceptual examination provides elements that will help people to comprehend and evaluate the concerned service. The information professional plays a very important role in the mediation aforementioned, which may be directly or indirectly; consciously or unconsciously; by himself/herself or plurally; individually or inserted into a group – in all such manners that mediator facilitates the acquisition of information, fully or partially satisfying a user’s need of all sorts of knowledge. Meanwhile, we here approach information management from a scope that points out a description over performed activities concerned to policies and procedures put into effect until the service evaluation by proposing a criterion for such point. Finally, we outline a few actions to be implemented in long-term perspective, which goal is to continually ameliorate such assistance, taking in account the human factor.