MeeboMe: How Good are We?
| Main Authors: | Brown, Elizabeth , Maximiek, Sarah, Rushton, Erin |
|---|---|
| Format: | Proceeding PeerReviewed Book |
| Bahasa: | eng |
| Terbitan: |
, 2008
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/19134/1/MeeboMe-%20How%20Good%20are%20We_.pdf http://eprints.rclis.org/19134/ |
Daftar Isi:
- Welcome to Binghamton University (BU) Libraries’ virtual poster, MeeboMe: How Good are We? This poster was created for the "Using Evaluation Data to Change & Improve Virtual Reference" virtual poster session sponsored by the Management of Electronic Resources and Services Committee (MERS), a committee of MARS, for the American Library Association 2008 Annual Conference. The BU Libraries have a history of evaluating and assessing library services and collections. Internally, departments meet regularly to set goals, establish action plans and review progress, and there is library wide strategic planning. Externally, we have gathered feedback from the campus community through a variety of methods such as the LIBQUAL+ surveys, usability studies and pop-up surveys. Most recently, we used surveys and statistics to acquire feedback on a pilot MeeboMe chat reference service. This evaluative data helped us to decide to continue offering the service and brought attention to areas where the service could be improved. This virtual poster provides background information on our implementation of MeeboMe and describes our evaluation methods and explains changes we made based on patron and staff feedback.