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| Main Author: | Allendez Sullivan, Patricia |
|---|---|
| Format: | Lainnya NonPeerReviewed application/pdf |
| Bahasa: | es |
| Terbitan: |
, 2012
|
| Subjects: | |
| Online Access: |
http://eprints.rclis.org/18111/1/DT_039.pdf http://eprints.rclis.org/18111/ |
Daftar Isi:
- Quality is a concept, that always was present on libraries, however, it was not mention terms as ISO Norm,accreditation or continuous improvement. But libraries always tend to design optimal services for their users and they have the need to get ISO 9000 certification.This paper has to goal to develop, concept that describe that process.