Sistema de ayuda para la redacción de mensajes en un servicio de referencia por correo electrónico
| Main Author: | Falcato, Pedro |
|---|---|
| Format: | Journal PeerReviewed application/pdf |
| Bahasa: | es |
| Terbitan: |
Instituto de Investigaciones Bibliotecológicas, INIBI. Facultad de Filosofía y Letras, Universidad de Buenos Aires
, 2005
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/17125/1/ICS13-p11-28.pdf http://eprints.rclis.org/17125/ |
Daftar Isi:
- The article deals with the origin, development, and properties of the help system used by a digital reference service as a support to develop answers. It is based on the compilation and classification of frequently used idioms whose communication effectiveness was practically put to the test, adapted in such a way that the reference librarian can use them as modules to construct the messages. Main characteristics of the interface design are stated. Scopes and limitations of that kind of system are discussed as well as the compatibility of the original idea to build equivalent helps in some other reference environment. Keywords: Digital reference; E-mail; Help systems.