Indicadores de rendimiento para la evaluación de un servicio de bases de datos en línea
| Main Authors: | Puente Lanzarote, Luis, del Campo Hilario, Carlos, Ruiz de Luzuriaga Peña, Manuel |
|---|---|
| Format: | Journal PeerReviewed Book |
| Bahasa: | es |
| Terbitan: |
Universidad de Zaragoza
, 2001
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/14991/1/Puente-Indicadores.pdf http://eprints.rclis.org/14991/ |
Daftar Isi:
- An evaluation model for online database services, developed in the Universidad Pública de Navarra (Spain) library reference service, is presented. The project was initiated with the definition of a set of indicators and was developed in three stages: collection of data about the environment, resources, products and activities of the service; statistics calculation; and analysis and interpretation of the information.