La gestión documental en procesos estratégicos de mejora; un agente de oportunidad en una institución pública de educación superior: el caso del CIDE
| Main Author: | Revah Lacoutura, Magdalena |
|---|---|
| Format: | Journal PeerReviewed application/pdf |
| Bahasa: | es |
| Terbitan: |
Servicio de Publicaciones de la Universidad de Murcia
, 2009
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/14270/1/70341-292341-1-PB.pdf http://eprints.rclis.org/14270/ |
Daftar Isi:
- The main goal of the present case study is to describe the strategic posi-tioning of document management under a business processes management approach at the CIDE. The study is divided into four phases: The first takes into consideration the regulatory nature of the Federal Law of Transparency and Access to the Gov-ernmental Public Information (LFTAIPG). The second describes how the innovation processes and its scope were delimited as a result of an institutional diagnosis, two surveys on user’s perceptions of services and a proposal of an electronic document management system. The third is focuses on the development and implementation of a strategy for organizing and systematizing a document management system for the improvement of processes. The fourth and final phase focuses on the analysis of the results.