Aproximación a una crítica sobre los modelos de gestión bibliotecológica vigentes
| Main Authors: | Carsen, Tatiana M., Bertolesi, Marcel, Lencinas, Verónica |
|---|---|
| Format: | Review PeerReviewed application/pdf |
| Bahasa: | es |
| Terbitan: |
Crítica Bibliotecológica: Revista de las Ciencias de la Información Documental (Library and Information Science Critique: Journal of the Sciences of Information Recorded in Documents)
, 2008
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/12668/1/c.b.vol.1.no.1.carsen.pdf http://eprints.rclis.org/12668/ |
Daftar Isi:
- Regarding questions raised during a virtual debate conducted among the three authors; some points are proposed for a critical consideration of some concepts regarding current methods and models of library management involving the library service area (marketing studies/user satisfaction in library services); also considered: product development (marketing) and its technical platform (marketing of products involving user/client relations); the “client” dimension as a mode of relating with the user; strategic planning and the management of total quality (the significance of the Toyota management model).