Utilización de los estudios de opinión de usuarios para el rediseño de los servicios bibliotecarios universitarios
| Main Authors: | Arias-Coello, Alicia, Simón-Martín, José |
|---|---|
| Format: | Proceeding PeerReviewed application/pdf |
| Bahasa: | es |
| Terbitan: |
SEDIC
, 2008
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/12564/1/Comunicacion12.pdf http://eprints.rclis.org/12564/ |
Daftar Isi:
- The European Higher Education Area has revealed the need to change the teaching-learning process, and to adapt the librarian services to the new needs. In this context of change, the present communication tries to illustrate the importance of using the results of opinion surveys of library users to redesign the services offered in the library or to create new services adapted to their needs. As an example, we present the analysis of the opinion of students at the Universidad Complutense of Madrid about some aspects of the loan service and hours of libraries. The study was carried out in 2007, by means of the accomplishment of 2,208 personal interviews to students which were selected randomly among the different studies.