The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services
| Main Authors: | Shachaf, Pnina, Snyder, Mary |
|---|---|
| Format: | Journal PeerReviewed application/pdf |
| Bahasa: | eng |
| Terbitan: |
, 2007
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| Subjects: | |
| Online Access: |
http://eprints.rclis.org/12421/1/culturalDiversityAndUserNeeds.pdf http://eprints.rclis.org/12421/ |
Daftar Isi:
- While the racial diversity of academic library users continues to grow, research on the effects of this diversity remains scarce. This study looks at similarities and differences between non-traditional Caucasian and African American library users through content analysis of 94 virtual reference transactions.