A redescoberta contínua da qualidade: uma reflexão sobre práticas e intervenção de uma equipa (1996-2004)
| Main Author: | Ochôa, Paula |
|---|---|
| Format: | Journal PeerReviewed application/pdf |
| Bahasa: | pt |
| Terbitan: |
Associação Portuguesa de Bibliotecários Arquivistas e Documentalistas
, 2004
|
| Subjects: | |
| Online Access: |
http://eprints.rclis.org/10404/1/OchoaBAD204.pdf http://eprints.rclis.org/10404/ |
Daftar Isi:
- : The article is focused on quality management models and their importance for information services. The practice implemented in one case is described and discussed. This practice is justified in terms of different strategies implemented since 1996 and suggests specific characteristics of how learning of quality methodologies is related with competence management and knowledge management.