Analisis Pengaruh Mutu Layanan dan Mutu Produk terhadap Menurunnya Jumlah Pelanggan Telepon Fixed Wireline (Studi Kasus di PT. Telkom)
| Main Authors: | Purwanggono, Bambang, Bakhtiar, Arfan, Purwo Hariyadi, Doni |
|---|---|
| Format: | Lainnya NonPeerReviewed application/msword |
| Terbitan: |
Diponegoro University
, 2008
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| Subjects: | |
| Online Access: |
http://eprints.undip.ac.id/7599/1/L2H_303_586.doc http://eprints.undip.ac.id/7599/ |