ANALISIS PENGARUH KUALITAS PELAYANAN ONLINE RESERVATION TICKET TERHADAP KEPUASAN PELANGGAN (Studi Kasus pada PT Kereta Api Indonesia Daop 4 Semarang)
| Main Authors: | ISNAN, Muhammad Ariefian, SUTOPO , Sutopo |
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| Format: | Thesis NonPeerReviewed application/pdf |
| Terbitan: |
, 2013
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| Subjects: | |
| Online Access: |
http://eprints.undip.ac.id/42170/1/ISNAN.pdf http://eprints.undip.ac.id/42170/ |