Analisa customer expectation dan customer perception berdasarkan retail mix dan pengaruhnya terhadap pembentukan customer satisfaction di Ranch Market Galaxy Mall Surabaya
| Main Author: | CYNTIA ANGELLINA GANI |
|---|---|
| Terbitan: |
Universitas Kristen Petra
, 2011
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| Subjects: | |
| Online Access: |
http://dewey.petra.ac.id/catalog/ft_detail.php?knokat=22345 |