Lihat Juga

• Analisis perilaku pelanggan melalui customer perceived quality, brand image, dan customer satisfaction di Surabaya Plaza hotel yang menerapkan green program
  oleh: Yozari, Adinda
  Terbitan: (2011)
• Pengaruh perceived quality terhadap repurchase intention yang di mediasi oleh variabel-variabel perceived equity, perceived value, customer satisfaction, expected switching cost, dan brand preference : studi kasus pelanggan Garuda Indonesia = The effect of perceived quality toward repurchase intention with mediating variables of perceived equity, perceived value, customer satisfaction, expected switching cost, and brand preference : case study of Garuda Indonesia / Debby Erwina
  oleh: Debby Erwina, author
  Terbitan: (2013)
• Evaluation of the Successfulness of A Green Program through Customer Perceived Quality, Brand Image, and Customer Satisfaction: A Case Study at Surabaya Plaza Hotel
  oleh: Hatane, Marsella Yeanette; PT. Surabaya Panel Lestari, Olympic Furniture Group Jl. KaptenDarmoSugondo Gresik 61124, et al.
  Terbitan: (2014)
• Analisis service quality, customer satisfaction dan customer loyalty pada pelanggan Cafe Drago di Surabaya
  oleh: JANICE MYRA LUMANTO, et al.
  Terbitan: (2010)
• Pengaruh shopping attributes terhadap positive word of mouth melalui customer satisfaction pada wisatawan domestik yang berbelanja di Tunjungan Plaza Surabaya
  oleh: DAVID NATHANIEL
  Terbitan: (2013)