ANALISIS KUALITAS PELAYANAN PELANGGAN PADA JASA FREIGHT FORWARDING DENGAN METODE CSI (CUSTOMERS SATISFACTION INDEX) DAN METODE IPA (IMPORTANCE PERFORMANCE ANALYSIS) DI PT. LISSA SUKSES TRANSINDO – SIDOARJO
| Main Author: | PRAJA , PUTRA PAMUNGKAS |
|---|---|
| Format: | Thesis NonPeerReviewed application/pdf |
| Terbitan: |
, 2014
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| Subjects: | |
| Online Access: |
http://eprints.upnjatim.ac.id/6793/1/FILE_1.pdf http://eprints.upnjatim.ac.id/6793/2/FILE_2.PDF http://eprints.upnjatim.ac.id/6793/ |