ANALISIS KEBERHASILAN SISTEM INFORMASI MANAJEMEN (Studi Kasus Implementasi Rail Ticket System PT. Kereta Api Indonesia (Persero) pada Penumpang di Stasiun Gubeng Surabaya)
| Main Author: | RETNO , PUJI ASTUTIK |
|---|---|
| Format: | Thesis NonPeerReviewed application/pdf |
| Terbitan: |
, 2014
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| Subjects: | |
| Online Access: |
http://eprints.upnjatim.ac.id/6547/1/file1.pdf http://eprints.upnjatim.ac.id/6547/2/file2.pdf http://eprints.upnjatim.ac.id/6547/ |
Daftar Isi:
- Development of information technology in Indonesia is growing rapidly in many lifestyles as they wish to acquire ease in need of information and makes it easy for users in terms of services such as transport. This forced transport companies to conduct improvement and development of information systems and services in order to meet the needs and desires of consumers for continued long-term business. Rail Ticket System or ticketing system by web is an implemented Information System by PT. Kereta Api Indonesia (Persero) to increase their service for customers and give an easy way for passenger to buy a ticket. This research is a success test of implementation system to passenger with Lucas (2003) success factors, system quality, user attitudes, user participant and user satisfaction. The research had been done in May 2014 used a qualitative descriptive method with 97 questionnaires and depth interviews to train passengers in Gubeng Railways Station in Surabaya to measured user perceptions. Those will be analyse and make a conclusion with triangulation. The result of this research is system quality is good, user attitude and user satisfactions too. They show their satisfaction and attitude with accepting the implementation system and their participant. In order to, Rail Ticket System was success to implement in customers / users. Keywords: management information system implementation, system quality, user attitude, user participant, user satisfaction