PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN SERTA DAMPAKNYA TERHADAP LOYALITAS PELANGGAN URBAN ICON STORE DI GALAXI MALL SURABAYA
| Main Author: | Dody , Cahyanto Putro |
|---|---|
| Format: | Thesis NonPeerReviewed application/pdf |
| Terbitan: |
, 2011
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| Subjects: | |
| Online Access: |
http://eprints.upnjatim.ac.id/2142/1/1.pdf http://eprints.upnjatim.ac.id/2142/2/2.pdf http://www.upnjatim.ac.id http://eprints.upnjatim.ac.id/2142/ |