A measure of delight: the pursuit of quality at AT&T universal card services (A)
| Main Author: | Robert H. HAYES |
|---|---|
| Format: | TeachingResource |
| Terbitan: |
HBS
, 2002
|
| Subjects: | |
| Online Access: |
https://openlibrary.telkomuniversity.ac.id/pustaka/11267/a-measure-of-delight-the-pursuit-of-quality-at-at-t-universal-card-services-a-.html |