EVALUASI KUALITAS LAYANAN PERPUSTAKAAN FEB UNDIP DENGAN METODE LibQUAL+TM
| Main Authors: | , Endang Fatmawati, S.S., S.Sos., M.Si., , Dr. Ir. Eko Nugroho, M.Si |
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| Format: | Thesis NonPeerReviewed |
| Terbitan: |
[Yogyakarta] : Universitas Gadjah Mada
, 2012
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| Subjects: | |
| Online Access: |
https://repository.ugm.ac.id/98087/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=54084 |
Daftar Isi:
- Library quality services evaluation is an important activity for academic libraries. This research is to evaluate service quality library at Economica and Business Faculty of Diponegoro University based on desired and perceived of users with LibQUAL +TM methods. The aims to measurement library service quality from desired and perceived users, and to know service library dimensions don�t fullfill desired and perceived users at Economica and Business Faculty of Diponegoro University with LibQUAL +TM methods. LibQUAL +TM is effective total survey market to context research in library to evaluation library quality service. Assessment based on perceived, minimum expectations, and desired users of library service. LibQUAL +TM method gives users a chance to tell library where library services need improvement so it can respond to and better manage their expectations. Dimensions in LibQUAL +TM consist of: Service Affect (SA), Library as Place (LP), Personal Control (PC), and Information Access ( IA). Population is taken from Diploma III Program