Analisis pengaruh kualitas jasa terhadap kepuasan dan loyalitas pada Hotel Borobudur Jakarta
| Main Authors: | , PRAMODYA W, Winarti Hening Dyah, , Bernardinus Maria Purwanto, Dr., M.B.A |
|---|---|
| Format: | Thesis NonPeerReviewed |
| Terbitan: |
[Yogyakarta] : Universitas Gadjah Mada
, 2010
|
| Subjects: | |
| Online Access: |
https://repository.ugm.ac.id/91223/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=49110 |