Analisis Pelayanan Kenaikan Pangkat Pegawai Negeri Sipil (PNS) (Studi di BKPPD Kota Metro Provinsi Lampung)
| Main Authors: | , RAMSAH HASANUDDIN, , Dr. Ely Susanto, MBA |
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| Format: | Thesis NonPeerReviewed |
| Terbitan: |
[Yogyakarta] : Universitas Gadjah Mada
, 2011
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| Subjects: | |
| Online Access: |
https://repository.ugm.ac.id/90957/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=53634 |
Daftar Isi:
- The implementation of regional autonomy as per Law No. 32/2004 is aimed to accelerate the realization of people�s welfare by means of increasing good services which have, at the same time, been supported by the issuance of Law No. 25/2009 regarding Public Services. The purpose of this policy is to provide legal certainty between service provider and service receiver, thus creating quality and guaranteed public service. The Regional Personnel, Education and Training Agency (BKPPD) of the Government of Metro City as leading sector dealing with any personnel administrative issue in Government of Metro City has of course service function, one of which is concerning Civil Servant level Promotion. As leading sector in regional personnel issue, this organization should provide good services, particularly those in connection with level promotion which will eventually bring impact on the career and salary of the proposing civil servants. This condition serves as background of this research in frame of disclosing the service quality as well as factors to influence service quality in Civil Servants level promotion performed by BKPPD of Metro City. In obtaining primary data, this research applies qualitative method and quantitative as well, but not purely quantitative, which is only used for comparison in frame of strengthening and supporting the primary data resulting from qualitative method. The result of quantitative data in this research is also described qualitatively. Therefore, the research on �Analysis on Quality of Civil Servant Level Promotion Service� entirely applies mix method. The service quality of Civil Servant Promotion operated by BKPPD of Metro City, based on the survey result of this research, may generally be categorized into high-scale in which the respondents have provided score 10317. However, the tangible indicator in connection with service facilities and infrastructures shows low assessment which only reaches score 1292. This is in line with the research result on internal organization in which facilities and infrastructures have not currently had buildings, and the rooms used to provide services are relatively small, and no waiting room, database program, website, nor internet connection. Based on the finding result of this research, it highly recommended for the Government of Metro City through BKPPD and with the support of Bappeda, BPKD, and DPRD of Metro City to immediately stipulate office building development program, database program and internet network (website) acquisition and also apply online SAPK. This is aimed to improve the quality of service in order to facilitate and prevent implementation efficiency in Civil Servant Level Promotion performed by BKPPD of Metro City.