OPTIMALISASI FASILITAS DAN PELAYANAN PELABUHAN PENUMPANG TANJUNG PRIOK
| Main Authors: | , LUDERWIJK SIAHAAN, , Prof. Ir. Sigit Priyanto, M.Sc., Ph.D. |
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| Format: | Thesis NonPeerReviewed |
| Terbitan: |
[Yogyakarta] : Universitas Gadjah Mada
, 2011
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| Subjects: | |
| Online Access: |
https://repository.ugm.ac.id/88289/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=50329 |
Daftar Isi:
- Passenger Port of Tanjung Priok is a part of Tanjung Priok Port which is specialized to serve passenger. It has a importance value because it is main port and located in capital city. In sea transport services, passenger satisfaction demand reliability performance of port facilities and services. The main problem is related with how to increase and optimize facilities and services provided to achieve customer satisfaction. This research is conducted to know the existing performance (2003- 2009), and as effort of optimization to fulfill future needs, optimization for better comfort and security, and optimization to increase services efficiency. The research method is collecting primary data from the field and secondary data from related institution. Berth analysis with the facility utilization formula that based on United Nations Conference on Trade and Development (UNCTAD) and Directorate General of Sea Transportation of Republik of Indonesia (DGST) provision with Berth Occupancy Ratio (BOR) is as the indicators. Passenger terminal with the formula needs passenger terminal and parking facilities with a formula that considers the need for parking capacity. Ship services are analyzed based on DGST provision by considering the indicators. The passenger satisfaction level gained from the respondent survey, being analyzed using Ms. Excel and SPSS software, and the indicators are the average satisfaction scale. Proposed follow-up of optimization, is based on the results of the analysis and review of the field. The research result obtained that the BOR average (38,61%), still below the maximum provision UNCTAD (60%). The needs of the berth for long-term (2029) of 462 m, exceeding the capacity of existing. Optimized by maximizing the BOR to 70% and accelerate Service Time (ST) to 0.55 days. Extensive passenger and terminal parking in the long term (2029) is under the available capacity. Optimized to build new teller machine, bank office, supermarket, and set the culinary area. For the parking facility is by build vehicle separator and adding green area. The average Waiting Time (WT) 1.65 hours is optimized by accelerate the presence and avoid the scout ship damage. The average Approach Time (AT) is 1.00 hours, means it is already good. The Effective Time: Berth Time (ET:BT) is 77% means not good enough, it can be optimized by accelerate the passenger movement and shorten downtime. The passenger facilities and services with the lowest average satisfaction scale are seats outside the passenger terminal, special rooms for disabled guests, sales ticketing, evacuation location, schedule information, teller machine, and entertainment. These can be optimized by build new seat, provide wheelchair, optimizing the sales ticket office, build shelter, optimize display monitor, build new teller machine and provide newspaper.