Service science perspective on customer satisfaction for improving airport performance :: Case study Adisutjipto Airport and Goteborg Landvetter Airport
| Main Authors: | , SAKTI, Rossi Danny, , Prof. Dr. Ir. Siti Malkhamah, M.Sc |
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| Format: | Thesis NonPeerReviewed |
| Terbitan: |
[Yogyakarta] : Universitas Gadjah Mada
, 2010
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| Subjects: | |
| Online Access: |
https://repository.ugm.ac.id/87927/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=48791 |