Analisis pelayanan instalasi farmasi Happy Land Medical Centre terhadap pasien rawat jalan menggunakan metode ServQual dan QFD
| Main Authors: | , ANDRADITA, Fitria, , Dr. H. Sampurno, MBA., Apt |
|---|---|
| Format: | Thesis NonPeerReviewed |
| Terbitan: |
[Yogyakarta] : Universitas Gadjah Mada
, 2009
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| Subjects: | |
| Online Access: |
https://repository.ugm.ac.id/80930/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=41794 |