Persepsi pemakai terhadap kualitas pelayanan terbitan berkala di perpustakaan pascasarjana UGM
| Main Author: | Perpustakaan UGM, i-lib |
|---|---|
| Format: | Article NonPeerReviewed |
| Terbitan: |
[Yogyakarta] : Universitas Gadjah Mada
, 2008
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| Subjects: | |
| Online Access: |
https://repository.ugm.ac.id/27295/ http://i-lib.ugm.ac.id/jurnal/download.php?dataId=10347 |
Daftar Isi:
- Abstract This research is to describe the user perception of the serials service quality at the postgraduate library Gadjah Mada University. The problem discussed in this research is the user perception of serials service quality at the postgraduate library Gadjah Marla University, The research aims to know the user perception of serials service quality at the postgraduate library Gadjah Mada University. Tire research en nploys the servqual theory adapted from Parasurainan. The theory uses five dimensions consistin