Kepuasan Pasien Rumah Sakit (Tinjauan Teoritis Dan Penerapannya Pada Penelitian) = Hospital Patient's Satisfaction (Theoretical Review And Its Application In Research)
| Main Author: | Perpustakaan UGM, i-lib |
|---|---|
| Format: | Article NonPeerReviewed |
| Terbitan: |
[Yogyakarta] : Universitas Gadjah Mada
, 2004
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| Subjects: | |
| Online Access: |
https://repository.ugm.ac.id/25614/ http://i-lib.ugm.ac.id/jurnal/download.php?dataId=8613 |
Daftar Isi:
- Hospital patient's satisfaction is one indicator of hospital services quality. Hospital has many reasons to fulfill their patient'satisfaction. Satisfied patient would except the medication better than unsatisfied patient. They will be a "marketer' and create "the positive image" of the hospital. There was a sosio economic value of the positive image of hospital, especially related to the hospital 's stakeholders. Reliability, responsiveness, assurance, empathy and tangibles are the dimensions of the hospital patient's satisfaction. It would be varied by severity of the illness, age, sex, education, occupation, race/ethnic and social cultural factors. Hospital patient's satisfaction could be measured by observing the services of the important personals (doctors and nurses), admission dan billing services, medical and non medical facility by conducting such a research. Most research measure hospital patient's satisfaction in Indonesia were conducted to analize the variables determined to the overall services of inpatient atau outpatient services or specified services by doctors and nurses. Others measured the differences of patient's satisfaction related to hospital room class and patient characteristics. Most research were cross sectional study and quantitative research by developing bivariat or multivariate analysis. Most study has become a library collection and the dissemination of the research should be improved in the future. This article will explain the hospital patient's satisfaction in the theoretical aspect and in application on several research in Indonesia. Keywords: patient's satisfaction, quality of hospital services