Persepsi dan Pengaruh Sistem Pembagian Jasa Pelayanan Terhadap Kinerja Karyawan di Rumah Sakit Jiwa Madani = Perception and Impact of an Incentive System to Staff Performance at Madani Mental Hospital
| Main Author: | Perpustakaan UGM, i-lib |
|---|---|
| Format: | Article NonPeerReviewed |
| Terbitan: |
[Yogyakarta] : Universitas Gadjah Mada
, 2006
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| Subjects: | |
| Online Access: |
https://repository.ugm.ac.id/25256/ http://i-lib.ugm.ac.id/jurnal/download.php?dataId=8247 |
Daftar Isi:
- Background: The revised incentive system started in June 2004 has triggered many complaints, especially from paramedic and others staff the incentive system it was perceived to be unfair and more benefit for doctors. Objective: The objective of the study was to evaluate the Impact of revised incentive system at Madani Mental Hospital and the correlation between staff perception and performance Method: This was a quail experimental study with pre and post lest design. The subjects were all hospital sluff (n�202), The Independent variables were the revised Incentive system and staff perception on the Incentive system, while the dependent variables were doctors' performance (i.e., attendance, number of patients served, number of visits) and staff performance (i.e., quality of work and workload, cost effectiveness and Initiatives). Questionnaires and documents were used. Data were analyzed descriptively and using paired t�test and product moment correlation test. Result: The revised Incentive system caused a significant decrease (1.7%) of the overall perception on the Incentive system and a significant increase (6.7%) of doctors' performance. Staff perception had significant relationship (0,49) with staff performance, with the highest correlation among doctors (0.86), For nurses, the revised incentive system decreased their perception on fairness and the overall perception, and the Incentive system did not affect their performance. Conclusion: The revised incentive system decreased staff perception which In turn correlated with their performance. Keywords: Incentive system, staff performance, perception Latar, belakang: Rev1st slstem insentif yang dlterapken pada bulen Juni 2004 telah memlcu berbagai keiuhan, terutama dad Pewit den tenaga kesehatan lainnye, Menurut persepsi mereka, revisl slat= Insentlf tersebut tidak adll dan cenderung leblh menguntungken pare dokter, Tujuan: Tujuan penelltien inl adaiah untuk mengeveluasi dampak revisi system insentif di Rumah Sakit Jlwa Madani dart korelasi enters persepsl dan kinerja staf setelah revisi slstem Insentlf, Meted': Penelitian kuasl�eksperimenta/ Int menggunakan rancangin pre den post test, tenpa kelompok kontrol. Subiek acialsh seluruh staf rumah seklt (n�202), Variabet Indepandennya adalsh revisi slalom Insentlf den persepsi CEO terhadap sistem Insentlf tersebut, sedangken veriabel dependennys adeleh kinerja dokter (yaltu presensI, Jumlah pollen, jumlah visite) dan kinerja stef (kualltas pekerjaan, beban kerja, efektIvitas blaya dan InIslatlf), lnstrumen penelitienmenggunakan kuesioner dan dokurnen yang tersedie. Analisis deskriplif dan ujI paired t-test dan product moment correlation digunaken dalem analisis data, Revisi slalom insentif menyebabkan penurunan bermakna persepsi keseluruhan terhadap sistem insentif (1,7%) den peningkaten bermakna dalam kinerja dokter sebesar 6,7%, Persepsl staf berkorelasi bermakna dengan kinerja staf, dengan karats& teriinggi pada dokier (r 0,88). Pada perawat, revisi sistem Insentlf tersebut justru menurunkan persepsl mereka terhadap aspek keadiian den persepsl keseluruhan, serta slstem Insentlf tersebut tidak mempengaruhl kinerjanya. Keslmpulan: Revlsi slstem Insentlf menurunkan persepsi staf, yang setanjulnya berkorelasi dengan kinerjanya. Kata Kuncl: sistem insentif, persepsi dan kinerja staf