KEPUASAN PASIEN DI TEMPAT PENDAFTARAN PASIEN RAWAT JALAN BERDASARKAN JENIS PASIEN DI RUMAH SAKIT BHAYANGKARA POLDA DAERAH ISTIMEWA YOGYAKARTA TAHUN 2014
| Main Authors: | , AGNES ALFANI RESTU P, , Dra. Rawi Miharti, MPH. |
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| Format: | Thesis NonPeerReviewed |
| Terbitan: |
[Yogyakarta] : Universitas Gadjah Mada
, 2014
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| Subjects: | |
| Online Access: |
https://repository.ugm.ac.id/130821/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=71254 |
Daftar Isi:
- Background: The hospital is an integral part of social and medical organization service to provide complete health care to the community, both curative and rehabilitative. The hospital is also a training center of health personnel and biosocial research. Each service provided by the hospital effect on the level of patient satisfaction. Patient satisfaction in hospital is related to the quality of service provided in the registration of patient. The JKN (Jaminan Kesehatan Nasional) program make the existing service system in the patient registration be changed. Therefore a patient satisfaction survey is required to see the public interest toward change the system. Bhayangkara Police Hospital Daerah Istimewa Yogyakarta have 4 types of patient that is Polri personnel, Polri civil, Polri�s family, and public patient changed JKN service system. Bhayangkara Police Hospital Daerah Istimewa Yogyakarta is owned specialty by Polda DIY is prioritizing take care at Polri patient but the existence of JKN program make both Polri patient and public patient who come to the Bhayangkara Police Hospital Daerah Istimewa Yogyakarta must complete the requirements as JKN participant and through several administrative procedures before obtaining medical services. Goal: Determine the level of patient satisfaction of Polri patient and public patient in out patient registration in Bhayangkara Police Hospital Daerah Istimewa Yogyakarta. Method: This type of research is descriptive research with quantitative approach and using cross-sectional data collection. Samples were taken by 60 patients using accidental sampling technique. The technique of collecting data using questionnaires. Analysis using descriptive statistics and Kruskal-Wallis H. Results: Depend on the 60 respondents, 10.00% of the respondents are very satisfied, 68.33% of respondents are satisfied, and 21.67% of the respondents are quite satisfied. None of the respondents who are not satisfied or very dissatisfied. The highest level of satisfaction is the dimension of responsiveness (71.67%) and the lowest satisfaction level are tangibles dimension (58.33%). There is no significant difference in the level of patient satisfaction based on the type of patient.