STUDI PERENCANAAN: PENGEMBANGAN LAYANAN DAN FASILITAS AKADEMIK FAKULTAS BAHASA DAN SENI UNIVERSITAS NEGERI PADANG
| Main Authors: | , Sri Mulyani, , Prof. Dr. Achmad Djunaedi, MUP. |
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| Format: | Thesis NonPeerReviewed |
| Terbitan: |
[Yogyakarta] : Universitas Gadjah Mada
, 2013
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| Subjects: | |
| Online Access: |
https://repository.ugm.ac.id/125387/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=65555 |
Daftar Isi:
- This planning study aimed to expand/improve the academic services and facilities at Fakultas Bahasa and Seni Universitas Negeri Padang (FBS-UNP). The approach is to fulfill the costumer expectation (WHATs) and/or to fulfill the higher education standard of the government�s rule, and also to support the organization purpose in providing service excellent. This planning study was a R&D according to Weiss and Alkin. The research method approach in use was tactical and interactive approach (strategic planning, Quality Function Deployment/QFD method), where the researcher has an active role to measure and choose model/method as the expansion�s need. The product of this researched were the document of services and facilities expansion planning. The subjects of this research were students, alumnae and also the faculty board. The quota of student subject settled on the proportional quota sampling. The number of alumnae subject in this research was insignificance related to the difficulty to contact and gain information from them. The data were collected with interviews, questionnaires, observations and bibliographical study. The questionnaires prepared with subject scaling approach to find the customer needs and service quality level. The customer�s attribute was used and developed from Rahayu (2006). The data collected then used in QFD method which uses House of Quality (HOQ) matrix to plan and analyze process. The result of the planning study showed that the entire customer attribute (WHATs) has to be expanded, except the space and facilities for praying, and also the information system accessibility quality and speed which had exceed the standard. The organizing planning documents showed that to expand the 22 programs/ activities that have been suggested in improving the academic services and facilities is about 2.8 billion rupiah.