ANALISIS PERJANJIAN JASA TELEKOMUNIKASI ANTARA PT. TELKOM (PERSERO) DENGAN PELANGGAN PENGGUNA TELEPON KABEL PERORANGAN DI KOTA MAKASSAR (SUATU TINJAUAN DARI ASPEK PERLINDUNGAN KONSUMEN)
| Main Authors: | , Yopi Haya,SH, , Prof. Dr. Hj. Siti Ismijati Jenie, SH.,CN. |
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| Format: | Thesis NonPeerReviewed |
| Terbitan: |
[Yogyakarta] : Universitas Gadjah Mada
, 2013
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| Subjects: | |
| Online Access: |
https://repository.ugm.ac.id/123293/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=63404 |
Daftar Isi:
- This research aims to know and analyze the application of exemption clause in telecommunication service agreement and The law efforts of consumer protection between PT. Telkom (Persero) branch of Makassar as provider with The consumer as a Individual user cable telephone in Makassar. This research is analytical, empirical and juridical approach conducted in Makassar city by using purposive sampling sample withdrawal method, which takes 50 cable phone customers individual respondents in Makassar city, and the resource person of limited liability company (PT) Telecommunications Indonesia Branch of Makassar (PT. Telkom Indonesia), Consumer dispute resolution Board (BPSK) of Makassar, Consumer Agencies and foundations (YLK) of Makassar. Research results are then described. The results showed that in the contract of subscription telecommunications (KBST) home phone/individual is raw agreement containing exemption clause, i.e. a clause that contains a limitation of liability, in the event of trade operational failure, resulting in the home phone is not working. Such a clause was contrary to Article 18 paragraph 1 point (a) Act No. 5 of 1999 on The Protection Of Consumers. The research also shows that in the contract Subscription Services telecommunications (KBST) found many provisions that do not provide reinforcement of consumer protection aspects, especially with regard to the provisions of the discriminatory treatment of KBST in providing repair services for individual customers of telephone interference with large companies where customers to individual customers repair services provided in the period of 36 hours, while large corporations and legal entities are given in 24 hours. This is clearly contrary to article 7 subparagraph (a) the consumer protection act