KEPUASAN PASIEN JAMKESMAS TERHADAP PELAYANAN PETUGAS DI TEMPAT PENDAFTARAN PASIEN RAWAT JALAN RSUP DR. SOERADJI TIRTONEGORO KLATEN
| Main Authors: | , ANEKELITA NOVIANDINE, , Dra. Rawi Miharti, MPH |
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| Format: | Thesis NonPeerReviewed |
| Terbitan: |
[Yogyakarta] : Universitas Gadjah Mada
, 2013
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| Subjects: | |
| Online Access: |
https://repository.ugm.ac.id/121213/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=61284 |
Daftar Isi:
- Background: Jamkesmas is a social insurance program for health care for the poor and can not afford. With the enactment Jamkesmas cards distributed by the government to the people of Klaten and health care needs will increase. No wonder that RSUP Dr. Soeradji Tirtonegoro Klaten which serves as a referral hospital and health care facilities are more complete than hospitals or other medical facilities in Klaten, increase the interest and confidence that society has Jamkesmas card for treatment at RSUP Dr. Soeradji Tirtonegoro Klaten. Public confidence in the RSUP Dr. Soeradji Tirtonegoro Klaten can be seen through the patient's level of satisfaction felt with the services provided. Particularly in the form of administrative services to the patient to do before getting medical services and requirements that must be completed Jamkesmas patient enough in doing the registration procedure in Place Outpatient Registration RSUP Dr. Soeradji Tirtonegoro Klaten. Purposes: Knowing the level of patient satisfaction Jamkesmas by five service quality dimensions, as tangibles, reliability, responsiveness, assurance and empathy, and determine the level of patient satisfaction with services in Jamkesmas place outpatient registration RSUP Dr. Soeradji Tirtonegoro Klaten according to its characteristics. Research method: This type of research is a descriptive study using a quantitative research and the cross-sectional design. Samples are taken of 100 patients Jamkesmas outpatient. Techniques of data collection using questionnaires and observation. Analysis using descriptive statistics and Anova Test One Way (One Way Anova) and T-test (Independent Sample). Results: Of 100 respondents, 11% said very satisfied, 86% of respondents said they were satisfied and 3% of respondents stated they were quite satisfied. No respondents who are not satisfied or very dissatisfied. Highest level of satisfaction is the dimension of empathy (67%) and the lowest level of satisfaction is the dimension of assurance (56%). There are significant differences in the level of patient satisfaction based on the type of work and patient last education.