TINJAUAN INTERPRETATIF TERHADAP ASPEK-ASPEK INSTITUSIONAL DALAM IMPLEMENTASI LAYANAN ELEKTRONIK: STUDI KASUS PT. XYZ
| Main Authors: | , Agung Darono, , Dr. Ir. Lukito Edi Nugroho, M.Sc., |
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| Format: | Thesis NonPeerReviewed |
| Terbitan: |
[Yogyakarta] : Universitas Gadjah Mada
, 2012
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| Subjects: | |
| Online Access: |
https://repository.ugm.ac.id/118409/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=58359 |
Daftar Isi:
- This study aimed to unveil the institutional aspects that affect an organization in implementing electronic services (e-services). This study used qualitative research methods with interpretive single case study research strategy. The findings of this study were: (1) the type of institutional pressures (normative/mimetic/coercive) that surround the organization and how the business impact of these pressures determines the response/action isomorphism organization, (2) the organization used its institutional logic to perform isomorphism and the result of it was the decision to develop an eservice as one of the measures to overcome existing institutional pressures. This study also proposed an analytical framework that could be used by any organizations to identify several institutional aspects which related to the implementation of e-services, as well as to determine such responses to these pressures with appropriate isomorphism.